Shop Policy
Shop policy not only covers what is outlined in Picobe Collection's official policy page but also encompasses all content that may be found on picobeco.com.
Returns & Exchanges
- All sales from Picobe Collection, or PicobeCo, are considered final and non-refundable due to the pre-owned nature of our pieces. PicobeCo does not accept returns or exchanges. It's important to note that altered and customized items are non-refundable under any circumstances. Uncompleted layaway items are non-refundable; however, certain items may be eligible for store credit - Please refer to our Layaway Guidelines for more information. We encourage you to thoroughly review all provided photos and videos before making a purchase, as they serve as a detailed description of the item. All items are pre-owned (unless specified otherwise) and may exhibit delightful signs of wear corresponding to their age. These characteristics are indicative of a well-loved piece. If you have any questions about the measurements, condition, or other details of a specific piece, please contact us or send us an Instagram direct message to @picobeco before placing your order. Thank you for choosing sustainable jewelry and supporting this small business!
Information Accuracy
- At Picobe Collection, our commitment is to represent our items as accurately as possible. We provide comprehensive product descriptions through written content and photos. However, we acknowledge the challenge of offering extensive details for each piece, particularly as most items are pre-owned and one-of-a-kind. Please be aware that the condition and tone of gold in an item may exhibit minor variations based on the material and age. Additionally, jewelry fit may also vary slightly due to the unique shape and weight of each item. We understand the importance of additional information and are here to assist you with any inquiries or concerns you may have! Please contact us or send an Instagram direct message to @picobeco for additional information or media if needed before making a purchase. Inquiries can cover alternative measurements, weight, gold tone, and more. We are also delighted to offer comparison photos, including images taken in various settings or lighting conditions, ensuring you can make a confident and informed purchase with us. Thank you for your understanding; We want you to absolutely (re)love your pre-loved piece!
Instagram Shop Policy
- Picobe Collection accepts orders through Instagram messages. Many items are initially posted and sold on Instagram (@picobeco) before being listed on the website. For more frequent updates, please check our social media accounts. All messages receive responses in chronological order. When you place an order through social media, the item is reserved for the client for ten minutes to allow time for payment (unless specified otherwise) following a claim to purchase. It is important to note that regular inquiries about an item do not guarantee a hold on that item. Thank you for understanding!