Layaway Guidelines
Layaway Policy
- Some meant-to-be pieces take time, waiting for the perfect moment to be yours. Therefore, Picobe Collection is delighted to offer flexible layaway on select items. To inquire about an item's eligibility for layaway and for layaway platform options, kindly contact us or send an Instagram direct message to @picobeco.
- All layaway transactions require a 30% non-refundable deposit, and zero interest is applied to all layaway purchases. Layaway becomes accessible 24 hours after an item is listed as available, unless specified otherwise. Payments can be made over any mutually agreed-upon period, with the expectation of completion within the established timeline - preferably on a weekly or monthly basis. Rest assured, we diligently track all incoming payments on your behalf.
- Kindly contact us or send an Instagram direct message to @picobeco if there are any changes needed for jewelry alterations, shipping, addresses, payments, or any other matters before completing your layaway. Items will be shipped upon the completion of the layaway, with tracking information provided. Any necessary sizing or alterations will be addressed once the layaway is finalized.
Delayed Payments
- In the event of delayed responses or payments, we understand that life can get busy. Hence, we aim to provide flexible and lenient layaway terms. However, it is crucial to note that failure to respond or make payments in a timely manner regarding the layaway timeline will lead to the cancellation of the order, making the item(s) available for purchase by the public again. Three consecutive or non-consecutive months without payments will result in an automatic cancellation of the order. Picobe Collection is not responsible for initiating contact regarding missed payments; layaway is the buyer's responsibility and is built on trust. If, for any reason, you need to skip a month or more, please contact us or send an Instagram direct message to @picobeco in advance. Communication is key, and we want to work with you to ensure a positive experience!
Uncompleted Layaway
- Layaway is limited to three items at a time for items under $1000, and we reserve the right to refuse layaway requests. All layaway payments are non-refundable. However, some uncompleted layaway payments may be eligible for conversion into store credit, minus the 30% non-refundable deposit, which is valid for up to one year. For inquiries regarding the eligibility of your uncompleted layaway payments for conversion to store credit, please contact us or send an Instagram direct message to @picobeco. Multiple unsuccessful layaway attempts may result in a shopping restriction at Picobe Collection.